Unlike many airlines, Avelo does not overbook flights by intentionally selling more seats than there are in the aircraft. But if one of our flights ends up with more customers than seats, we will ask for volunteers to give up their seat. As a thank you, we will provide volunteers with alternate travel arrangements and Avelo Travel Funds usable toward a future Avelo flight. We will always try to find enough volunteers so that no customer is denied boarding involuntarily.
In the event there are not enough volunteers, we may have to involuntarily deny boarding to the customers checking in last. If this occurs, we will give you a written statement explaining your rights and how we determine boarding priority for an oversold flight.