SAFE TRAVELS

Travel confidently

We’re taking every precaution to protect your health: We thoroughly clean and disinfect the airplane. Travel with confidence on Avelo.

The travel confidently promise

Avelo promise:

Regularly clean and disinfect our airplanes
Serve pre-packed and pre-sealed food and beverages
Utilize HEPA filters that remove 99.9% of airborne particles and are replaced as specified by manufacturer

Your promise:

Confirm you’re healthy to fly
Keep socially distanced at the airport and when boarding and deplaning the airplane
Respect Crewmember instructions

Book confidently

We don’t charge change fees. If you need to reschedule your trip, we welcome you to use the Avelo app, visit us on www.aveloair.com, or contact our Customer Support Center at (346) 616-9500. If you need to cancel your trip, please contact our Customer Support Center at the number above.

Fly confidently

Cleaning

Our planes are regularly cleaned and disinfected to hospital-grade standards. Seat belts, tray tables, galleys, lavatories, and all other touch surfaces are sanitized every evening. In addition to disinfecting and cleaning daily, we treat our entire airplane regularly with an advanced antimicrobial protectant that kills viruses, germs, and bacteria on all surfaces. This treatment forms a colorless, odorless protective shield and is safe to human contact.

Air quality

The cabin air is refreshed every 2-3 minutes by our airplane’s top-down air filtration and ventilation system. The system directs air flow from the ceiling to the bottom of your seat — not front to back — and greatly reduces particle movement throughout the cabin. All our airplanes operate with HEPA (High Efficiency Particulate Air) filters that remove 99.9% of air particles, including viruses like the coronavirus. The filters are replaced regularly according to manufacturer recommendations.

Face Masks

While masks are no longer required by federal law, you’re always welcome to wear one on Avelo. However, some cities and states may still be requiring them at their airports. Please check any airport you’re traveling to before arriving to know their policies. If you need a mask at the airport or onboard, we’ll have them ready for you.

Check-in and boarding

During check-in, you will be asked to acknowledge:
• No one in your household has experienced Covid-19-related symptoms in the last 14 days
• You are not traveling with a fever

We encourage everyone to practice social distancing while checking in and boarding the airplane. Signs and markings will be posted to serve as a friendly reminder. We also encourage you to scan your own boarding pass to reduce the unnecessary handling of personal items.

Thank you for trusting your trip with us. We will do everything possible to protect your health and safety so you can travel confidently.