International Travel

Customers must have a valid passport as well as proper documentation required for each country. It is important to note that there may also be specific regulations and documentation criteria for minor children under the age of 18 traveling without one or both parents.

It is the Customer’s responsibility to ensure compliance with all required documentation and procedures. Customers can visit websites such as https://www.iatatravelcentre.com for guidance on travel requirements.

Please bring a government-issued ID, such as a birth certificate or passport, as proof of age for your lap child. Electronic versions, photos, or immunization records are not accepted. Additionally, for international flights, it is important to note that there may be specific regulations and documentation criteria for minor children under the age of 18 traveling without one or both parents, which can differ from country to country. It is the Customer’s responsibility to ensure compliance with all required documentation and procedures. Customers can visit websites such as https://www.iatatravelcentre.com for guidance on travel requirements.

Avelo’s minimum age to fly alone is 15. All children 14 years old or younger must travel with a parent, guardian, or another traveler 15 years or older. Avelo does not accept reservations for unaccompanied minor children who are 14 years of age or younger. Additionally, for international flights, it is important to note that there may be specific regulations and documentation criteria for minor children under the age of 18 traveling without one or both parents, which can differ from country to country. It is the Customer’s responsibility to ensure compliance with all required documentation and procedures. Customers can visit websites such as https://www.iatatravelcentre.com for guidance on travel requirements.

Beginning 24 hours prior to your scheduled departure time, customers with eligible reservations may check in for their Avelo flight online at www.aveloair.com or via the Avelo mobile app.

Be sure to check in for your flight at least 60 minutes prior to your scheduled departure time for international flights. This will help ensure a smooth check-in process and allow you time to reach your gate before your departure time.

Please note that heightened security and other issues may prevent some passengers from qualifying for online check-in.

The Avelo flight check-in process is simple and straightforward. You can either check in for your flight online at www.aveloair.com on any web-enabled device or you can do so using the Avelo mobile app, which is available on both Apple and Android devices. As part of the check-in process, you will be asked to confirm some personal information for the passengers you will be checking in. You will also be asked to agree to several security measures once you arrive at the airport.

If you forget to check in for your flight, fear not — we will send you a reminder email within 24 hours of your departure time, so you can conveniently check in for your flight.

Yes, you can check in, change your flight (no change or cancellation fees) and check the status of your flight from any web-enabled device. That includes desktop computers, laptops, smartphones and tablets.

If you retrieve your boarding pass on our mobile app, consider taking a screenshot of your boarding pass before you get to the airport in case you have internet connectivity issues at the terminal. We also recommend leaving for the airport with a fully charged device to ensure a smooth check-in and security checkpoint experience.

If you plan to print a boarding pass at the airport, simply check in for your flight via your web-enabled device and proceed to the Avelo ticket counter at the airport. The system will recognize that you have already checked in for your flight. All you need to do is request a reprint of your boarding pass. The boarding pass will reflect the boarding group found on the check-in confirmation screen on your mobile device.

Contact tracing is a process used to identify people who may have been in contact with someone carrying a contagious disease. The goal is to help prevent the spread of the virus or disease by quickly reaching out to those at risk, so they can take precautions or get tested. This keeps our travelers and crewmembers safer.

Per the U.S. Centers for Disease Control and Prevention (CDC), all travelers entering the United States, including travelers whose connecting flight is in the U.S. as well as U.S. citizens and residents, are required to provide their contact information for the duration of their stay. Travelers are required to provide the following: full name (as shown on your passport), address while in the U.S., primary contact phone number, secondary or emergency contact phone number, and email address. Avelo will keep this information in our systems only as long as needed to meet contact tracing requirements or as mandated by U.S. Customs and Border Protection (CBP).

It’s always a good idea to arrive at the airport early to allow yourself plenty of time to check-in, get through security, and relax before your flight. Avelo recommends arriving 3 hours prior to departure time for international flights. Check your airport for recommended arrival time.

As anyone who has ever tried to catch a flight knows, traffic and weather can be unpredictable. That’s why it’s always important to give yourself plenty of time to get to the airport and go through TSA Checkpoints. Please be prepared for possible delays and plan accordingly.

Even if your flight is showing as delayed, it’s important to arrive at the airport on time. It’s always better to be at the airport early, you’ll have plenty of time to grab a bite to eat. Stay close to the gate to receive all announcements. Flights will not wait for Customers that are not present when the airplane doors close.

Flying should be an enjoyable experience. So plan and allow yourself plenty of time to get to the airport.

Boarding begins 60 minutes prior to departure for international flights. Customers must be on board the plane 30 minutes before departure for international flights. Any Customer not on board, even if they have checked in and received a boarding pass, may be denied boarding and is not entitled to compensation for any expenses this may cause.

Avelo Airlines is committed to making the boarding process as smooth and stress-free as possible for all customers. Customers that require assistance and need extra time boarding are invited to board first. We also give priority boarding to active-duty military personnel, followed by families traveling with children under the age of two. Customers with Priority Boarding will be invited to join us at the boarding sign located in the gate boarding area at any time once the boarding announcements begin. Additional groups will then be called by number to join us at the gate boarding sign.

Checking a bag with Avelo is easy and painless. You can purchase your checked bags ahead of time on aveloair.com, through our Customer Support Center at (346) 616-9500 or you can check your bags at the Avelo Airlines ticket counter at the airport before your flight.

We recommend pre-paying for your checked and/or carry-on bags during your initial reservation to save time and money. Airport checked and/or carry-on bags cost more than purchasing during the initial reservation.

Once at the airport, you can check your bags up to three hours before your departure to 60 minutes before take-off for international flights.

Note: All baggage tendered to Avelo Airlines for transportation is subject to surveillance and inspection by electronic and/or physical means with or without the Customer’s consent or knowledge by Avelo and/or authorized government agencies.

You can do this online at Aveloair.com, through the Avelo Mobile App, or by calling our Customer Support Center. Please note that there is a higher fee for adding a checked bag on the day of departure at the airport. When dropping off your bag at the airport ticket counter, please note that counters close 60 minutes prior to departure for international flights.

For all international flights: There will be a limit of one (1) checked bag per traveler on flights between 11/16/24-12/4/24, 12/18/24-1/11/25, 2/5/25-4/30/25, and 5/21/25-9/2/25; there will be a limit of two (2) checked bags per traveler on all other flight dates.

Please visit the optional services page for current bag pricing. Please note that additional fees apply for checked bags not pre-purchased during the initial reservation. For that reason, we recommend using this option for all bag types.

The Avelo Airlines checked bag weight limit is 50 lbs. (22 kg). Any checked bag over this limit is subject to an additional $100 fee. Please note we will not accept bags over 70 lbs.

The Avelo Airlines checked bag size limit is 62 inches (157 cm) in overall exterior dimensions (length + width + depth) including handles and wheels. Any checked bag over this limit is subject to an additional $100 fee. Please note we will not accept bags over 80 inches in the overall exterior dimensions. If you’re not sure whether your checked bag falls within our acceptable dimensions, we recommend measuring it before you leave for the airport.

Please view our policy on other special items that are accepted, such as sports equipment or musical instruments, which are subject to certain conditions.

Traveler tip: If you buy in advance, it will cost you less to bring two smaller, lighter bags than an oversized or overweight bag.

Mexico prohibits the following items in checked or carry-on baggage:

• Electronic cigars/cigarettes
• Vaporizing devices
• Liquids or solutions used on the above items

The U.S. Transportation Security Administration maintains a list of items that Customers are not permitted to carry in baggage. Alcohol is allowed, but pack it carefully! Please see our restricted and prohibited items page for more information.

Any active-duty military member on official or personal travel who presents a current active-duty military identification card may check two bags for free and is not subject to excess, oversize, or overweight baggage charges. The maximum weight for any checked bag is 70lbs. Active-duty military members may also bring one carry-on bag for free.

For all international flights: There will be a limit of one (1) checked bag per traveler on flights between 11/16/24-12/4/24, 12/18/24-1/11/25, and 2/5/25-4/30/25; there will be a limit of two (2) checked bags per traveler on all other flight dates.

Only trained service animals are permitted to accompany passengers on international flights. It’s important to note that there may be specific regulations and documentation criteria for service animals, which can differ from country to country. It is the Customer’s responsibility to ensure compliance with all required documentation and procedures. Please see our service animal requirements page for additional information on traveling with service animals.

Please note, pets are allowed on domestic flights only, and not on international flights.

To request an electronic invoice of your travel originating in Mexico, please send an email with your RFC and confirmation number to the following email address: einvcmx@aveloair.com.