Traveling with pets

Yes. You must make a reservation for your pet in advance, as space is limited. Pet reservations must be made by purchasing the pet add-on on our website or by calling our Customer Support Center at (346) 616-9500. Pets will be accepted on a first-come, first-served basis until capacity is reached. 

Avelo will only accept small cats, dogs, rabbits and birds in carriers that can be stowed under the seat in front of you. We allow hard-sided containers no larger than 17″L x 13″H x 9″W (43 cm x 33 cm x 22 cm) or soft containers that fit in the same space.

Please note, pets are allowed on domestic flights only. Only trained service animals are permitted to accompany passengers on international flights. It’s important to note that there may be specific regulations and documentation criteria for service animals, which can differ from country to country. It is the Customer’s responsibility to ensure compliance with all required documentation and procedures.

Pets traveling are subject to a $125 pet fare each way per pet carrier.

Avelo only accepts cats, dogs, rabbits and birds to travel in-cabin and will not accept pets to travel in the cargo bin.

Avelo’s pet standards states that we will accept up to eight (8) pet carriers per scheduled flight. However, from time to time, circumstances may allow for fewer than eight (8) pet carriers per scheduled flight.

Customers will be permitted to travel with no more than one (1) pet carrier per person. Each pet carrier can have no more than two (2) small cats, dogs, rabbits or birds per pet carrier.

No, trained service animals are not considered pets and do not count toward the maximum number of pets permitted onboard.

Yes, a Customer with a trained service animal must purchase a non-refundable additional seat and place the pet carrier under the seat in front of the additional seat. After you book your flight, please contact our Customer Support Center to purchase an additional seat for your pet.

Your pet carrier must be able to fit under the seat in front of you. We allow hard-sided containers no larger than 17″L x 13″H x 9″W (43 cm x 33 cm x 22 cm) or soft containers that fit in the same space.

The pet carrier must be small enough to fit under the seat in front of you and be stowed in accordance with Federal Aviation Administration regulations. The pet(s) must be able to stand up and turn around in the carrier with ease. Customers may bring a soft or hard-sided pet carrier that is leakproof and well ventilated

No. Avelo does not require a health certificate or any other documentation from the Customer’s veterinarian for pets to travel.

No. Pets must be secured in the pet carrier at all times while in the gate area, during boarding/deplaning and they must remain in the carrier for the entire duration of the flight.

When passing through security, Customers will be asked to hold the pet and walk through the screening device while the carrier is x-rayed.

Customers traveling with pets will board with their normal boarding group unless they qualify for preboarding or have purchased Priority Boarding.

Yes,  service animal relief areas are available at each of the locations we serve. Uniformed Avelo Customer Service Crewmembers will direct Customers to these areas upon request.

No. You may purchase a seat selection however, those traveling with pets may not occupy an Exit Seat or a seat with no under-seat stowage in front of them.

Avelo welcomes trained service animals. A fully trained service animal is individually trained to perform a task(s) or work for a person with a physical and/or mental disability. Only dogs are accepted as trained service animals. There are acceptance requirements for trained service animals. To learn more, please visit our Special services and assistance page, trained service animals section.